Monday, September 28, 2015

Time2Market's Cloud Complete Unified Communications as a Service (UCaaS)

First off... this blog post is going to come across as a sales pitch and that is because it is. I'm not going to insult your intelligence... but there is a lot of confusion out there as to what is offered with various different Unified Communications as a Service (UCaaS) solutions and where they can fit into an organizations plan to further their communications. I'm not going to go into detail about all the other offerings out there, but what I'm going to do is offer you detail about Time2Market's Cloud Complete offering. We also offer a Cloud Custom option, that adds some additional functionality, but this blog post will focus on the Cloud Complete offering.

Anyone who knows me... knows that I'm not a fan of the "cloud". The reason is because I think it is one of those terms that gets thrown around and decisions made without really understanding the implications of turning over control to the cloud. I'm not saying that it doesn't make sense 100 percent of the time... because it actually does in a lot of scenarios.  I just don't like the blind run toward the cloud that I see a lot of people doing just because all the cool kids are doing it.

Having said that, Time2Market's Cloud Complete offering is a hosted UCaaS that is a Multi-tenant... Enterprise Voice... Skype for Business environment.

Yup.. you read that right... Skype for Business.

Time2Market's cloud is not based on the now defunct Lync Hosting Pack that was limited to the same feature set and Lync Online.

The is a Skype for Business hosted environment with feature sets that to my knowledge are currently not offered anywhere else. Those feature sets even include the new Broadcast Meeting offering that depends on a hybrid implementation with Office365. We even leverage Exchange Unified Messaging in Office365.

Now why would an organization want to do this. It is simple... instead of investing in all the equipment, server licenses and professional services to implement an on-premises solution that has costs as a capital expenditure. This allows an organization to move these costs to the operational expenditure column. The Cloud Complete offering scales and shrinks as you do and is a totally managed service from deployment to support. In short, you focus on your business, not running a Unified Communications infrastructure.

So what are some of the things that Time2Market offers in its Cloud Complete that make it unique...
  • E-Faxing Services
  • Advanced Call Routing Options
  • DID Parking
  • Common Area Phones
  • Standalone Fax Services
  • Unlimited Calling Plans
  • Auto Attendant
  • Dedicated Conference Bridge
  • Room Systems and Video Integration
  • Conference Room Audio Devices
  • 800# Support
  • Paging Applications
  • Contact Center (Clarity)

But here is the really big key to Time2Market's offering, we have a whole organization that will help you every step along the way with a White Glove Service. Cloud Complete isn't a self service type of offering, instead it is an offering where you have a whole team of people who have been in the business of helping organizations communicate for decades. Here are some of the things we can help you with...
  • Office365 Tenant Setup/Mail Migration
  • Unified Messaging Setup
  • IP Phone Setup
  • On-Premises Active Directory Integration
  • Auto Attendant Configuration
  • Room System Installation
  • Device Consultation

But wait.... there's more!! Sorry couldn't resist saying that.

But really there is more... Time2Market has created a Self Service web based portal that gives easy access to the following tasks...
  • Password Reset
  • Add New Users
  • Assign DIDs
  • Modify/Update Conferencing and Global Dialing Policies
  • Update Federation Policies
  • Get Support
  • Access to Usage Reports and Billing Info
  • Access to training, tips and tricks

What are you waiting for? Interested in Time2Market's Cloud Complete offering or have further questions? You can contact me by SIP or email using jonathan at t2mdev dot com or by calling 303 997 2100.


  1. You aren't the only Circus in town. We have our own BIG TOP custom capabilities Skype for Business hosted environment sitting on a voice carriers' network POPs around the globe.

    1. No I'm aware of other hosted custom environments that do Enterprise Voice and more. The point of this one was a Shared Tennant offering these features that the customer can scale and shrink as their needs changed without having to invest the backend infrastructure.

  2. Jonathan, sounds like a great offer. I am curious on your opinion of "defending your edge". In my experience with any cloud offering, there is a common of challenge of eliminating the cloud-provider's (hoster's) environment as a source of poor audio quality. Have you faced that challenge in your deployment?

  3. Matt we have a couple of diagnostics that allows us to determine if the cloud environment is the cause of the problem or not. We have separate test tools that a customer can run at any time that shows network performance from their PC that is not linked to any Skype for Business servers. We also monitor call quality and from an administrative perspective can compare one customer to another to determine if there is any similarities in call quality performance degradation. As an example for Sept 2015 we had 80236 calls in the environment and only 239 had less than optimal performance giving us a 0.3% overall for the month. In addition if this was a huge concern our Cloud Custom offering has an option for an MPLS link that gives a direct link to the cloud that is capable of Quality of Service with SLAs.

    Beyond that we give a 30 day Proof of Concept to let the customer beat the environment to death and that it works for their needs. Additionally, there is no contact term and the service is month to month.