I also tried to setup the Snom version… since they responded by shipping their Beta on Monday. The Snom version looks like it was coded over the weekend and it is not deployable large scale by any stretch of the imagination. It has major administrative overhead to get it up and running (which I haven’t got it running yet). At this point I wouldn’t have called it a Beta… maybe more like pre-alpha/alpha version.
In my opinion.. Polycom is really the only choice at the moment.
A few things about the current Polycom version
- PC is required to connect to PC Port of phone for BToE pairing to work
- A separate application has to be running in the systray to allow BToE pairing.
- If connection to the PC Port is lost or disconnected, then pairing is lost and has to re-paired (not a big deal). Rumor is… this is a bug…and it should reestablish on its own, once paired.
- Exchange Calendar integration is not automatic. It has to be configured separately. Which is nice we have this option. The current version doesn’t seem to come back after the phone is rebooted. Might be a bug.
- I do not have details about deployment of it… but it does appear we have an option for paging through phone with the Polycom VVX series. At the surface it looks like it uses a Multicast address on the IP network.
- Voicemail is not retrievable on the phone like Lync Phone Edition. You have to call in to Exchange UM to retrieve VM (or retrieve through Outlook)
- Some Plantronics and Jabra USB headsets are supported as a headset option with these phones. I’ve been using the Voyager UC Pro and Voyager Legend with the phone.
- The Polycom seems limited in the features you can assign to “buttons” on the phone. You can have multiple users logged in with also the ability to do shared line appearance.
- The phone is aware of delegate scenarios and notifies user of those when a user is logged in.
- BToE pairing can be done with the phone not logged in (when pairing, the Lync client presents login for phone just like Lync Phone Edition)
- Transfer from Phone to other USB device on Lync works… but does not work to go back. This would seem to be a bug.
- Mute from the Lync client is not available. You can only Mute using the phone. There is also no notification in the Lync window you are muted and to others as well.
- Works with Lync 2010 client.
- The VVX phone is well engineered with a nice feel to it.
- There is an extra license fee from Polycom for the Lync “personality” of the phone. Plan on $15 added to the cost of the phone. But don't quote me on it :-). If you'd like a quote you can call Ryan Herbst at unifiedcommunications.com
- This is a good blog on the Polycom BToE experience http://windowspbx.blogspot.com/2013/07/how-will-lync-enhanced-better-together.html
A few things about the current Snom version (much more limited since I haven’t actually got it to work yet)
- Pairing is done via IP address (which I have reservations about since the user doesn’t have to be physically by the phone to control)
- The Snom has quite a large range of features we can assign to buttons on the phone.
- Snom firmware for Lync has been out in the wild longer.
- Biggest complaint from customers about Snom phones is the look and feel. They feel cheap and not well made.
- No extra license fee.