When replacing voice mail systems from from companies like Avaya/Nortel, the customer may expect to have the functionality of Express Messaging. Express Messaging is essentially a number that users can call to leave a voice mail directly in a users mailbox without ringing their phone.
Not only can you replicate this functionality with Exchange UM, you can do it speech enabled so the caller only has to speak a persons name.
How to create speech enabled Express Messaging Auto Attendant in Exchange UM
- Use a WAV editor (Audacity works well) and record a greeting for this feature similiar to the following (format should be WAV, 8khz, Mono): Welcome to Exchange UM express messaging, to leave a message for someone , say thier name , or dial their extension"
- Create a new Exchange Auto Attendant that is speech enabled.
- After the Exchange UM Auto Attendant is created, edit the properties and in the features tab uncheck "Allow callers to transfer to users".
- In the features tab check "Allow callers to send messages".
- In the features tab uncheck the "Allow transfer to operators".
- In the dialing restritions tab check the "Allow calls to users within the same dialing plan".
- In the dialing restrictions tab check "Allow calls to extenstions".
- In the greetings tab assign the recording you made in step 1